Our promise
The 90-Day Money-Back Guarantee
Give your pet the daily serve for the full 90 days. If you’re not satisfied with the results, we’ll refund what you’ve paid toward your first 90-day supply, with nothing to send back.
See your pet’s plan — who’s it for?
- Covers your first 90-day supply
- Claim between day 90 and day 104
- You keep the product
On your first 90-day supply
We refund what you’ve paid, and you keep the product
90-Day Money-Back Guarantee on your first 90-day supply. Give your pet the daily serve for the full 90 days. If you’re not satisfied with the results, contact us between day 90 and day 104 after your first delivery and we’ll refund what you’ve paid toward your first 90-day supply, and you don’t need to send it back. Applies to your first 90-day supply only, not to repeat orders or resupplies, and is in addition to your rights under the Australian Consumer Law.
Simple to claim
How it works
Three steps, and you don’t need to send anything back.
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1. Give it daily
Give the daily serve for 90 days
Give your pet the daily serve every day for the full 90 days of your first 90-day supply.
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2. Get in touch
Claim between day 90 and day 104
Not happy with the results? Contact us between day 90 and day 104 after your first delivery, through our contact page with your order number. We may ask a couple of questions to help us improve. When you claim, you can cancel your auto-resupply at the same time, so no further supplies are sent or charged. If your next supply has already been charged, we’ll refund that in full too, as part of a valid claim on your first 90-day supply.
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3. Refund
We refund what you’ve paid
We refund what you’ve paid toward your first 90-day supply to your original payment method, usually within 5–10 business days.
- You keep the product — nothing to post back
- Remaining monthly payments are cancelled
What’s covered
Exactly what the guarantee covers
Covered
- Your first 90-day supply. The guarantee applies to your first 90-day supply only.
- Buy now or pay monthly. Either way, we refund what you’ve paid toward your first 90-day supply. If you’re paying monthly, that’s the payments you’ve made so far.
- Remaining payments are cancelled. If you’re paying monthly, any scheduled payments stop at the same time.
- You keep the product. There’s nothing to post back to claim your refund.
- Cancel auto-resupply when you claim, plus a refund of any resupply already charged. When you claim, you can cancel your auto-resupply at the same time, so no further supplies are sent or charged. If your next supply has already been charged, we’ll refund that in full too, as part of a valid claim on your first 90-day supply.
Outside this guarantee
- Repeat orders and resupplies. Second and later orders, including auto-resupply, aren’t covered by this guarantee; they’re covered by your statutory rights under the Australian Consumer Law. The one exception: if a resupply has already been charged when you make a valid claim on your first 90-day supply, we’ll refund it in full.
- Claims before day 90 or after day 104. Claims open once your pet has had the daily serve for the full 90 days, and close on day 104 after your first delivery.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply to every order — including subscription renewals and reorders — regardless of any voluntary guarantee.
This voluntary guarantee is in addition to, and does not limit, exclude or replace, your rights under the Australian Consumer Law.
Why 90 days?
Ninety days covers a full supply and gives you time to settle your pet into a daily routine before you decide. That’s why the guarantee asks you to give the daily serve for the full 90 days before you claim.
How do I claim?
Between day 90 and day 104 after your first delivery, get in touch through our contact page with your order number. We may ask a couple of questions to help us improve, but you do not need to return the product. Refunds are issued to your original payment method, usually within 5–10 business days. When you claim, you can cancel your auto-resupply at the same time, so no further supplies are sent or charged. If your next supply has already been charged, we’ll refund that in full too, as part of a valid claim on your first 90-day supply.
Can I claim before day 90?
No. The guarantee asks you to give your pet the daily serve for the full 90 days, so claims open on day 90 and close on day 104 after your first delivery. Your rights under the Australian Consumer Law are not affected.
What if I’m paying monthly?
Yes. Whether you buy now or pay monthly, the guarantee covers your first 90-day supply — you’re refunded the payments you’ve made toward it so far, and any remaining scheduled payments are cancelled.
Do I have to send the product back?
No. This is a keep-the-item guarantee — you don’t need to post anything back to receive your refund. Just get in touch between day 90 and day 104 after your first delivery.
What happens after my first 90-day supply?
Where you choose auto-resupply, you authorise an automatic charge each cycle as described at checkout; this continues until you cancel. You can cancel or pause at any time before the next charge via your account or by contacting us, at no cost. The money-back guarantee applies to your first 90-day supply only; repeat orders and resupplies are covered by your statutory rights under the Australian Consumer Law. If you make a guarantee claim, you can cancel your auto-resupply at the same time, so no further supplies are sent or charged. If your next supply has already been charged, we’ll refund that in full too, as part of a valid claim on your first 90-day supply.
Does this guarantee results for my pet?
No. Every pet is different, and we can’t promise specific results. That’s why your first 90-day supply comes with our money-back guarantee.
Does the guarantee affect my consumer rights?
No. This voluntary guarantee applies to your first 90-day supply only. It is in addition to, and does not limit, exclude or replace, your rights under the Australian Consumer Law.