Refund Policy

90-Day Money-Back Guarantee

In addition to your rights under the Australian Consumer Law, SeaCare Paws voluntarily offers a 90-Day Money-Back Guarantee on your first 90-day supply. To be eligible, give your pet the daily serve for the full 90 days. If you are not satisfied with the results, contact us between day 90 and day 104 after your first delivery (counted from the day your first order is delivered), and we will refund what you have paid toward your first 90-day supply. Refunds under this guarantee are not available for requests made before day 90 or after day 104. You keep the product — there is nothing to post back.

If you are paying monthly, we refund the payments you have made so far toward your first 90-day supply, and any remaining scheduled payments are cancelled at the same time. Refunds are issued to your original payment method, usually within 5–10 business days.

This voluntary guarantee applies to your first 90-day supply only; it does not apply to second or later orders or resupplies. It is in addition to, and does not limit, exclude or replace, your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply to every order — including subscription renewals and reorders — regardless of any voluntary guarantee.

Recurring payments & subscriptions

Where you choose monthly payments, you authorise three monthly payments as described at checkout. Where you choose auto-resupply, you authorise an automatic charge each cycle as described at checkout; this continues until you cancel. You can cancel or pause at any time before the next charge via your account or by contacting us, at no cost.

How to claim

Between day 90 and day 104 after your first delivery, get in touch through our contact page with your order number. We may ask a couple of questions to help us improve, but you do not need to return the product. When you claim, you can cancel your auto-resupply at the same time, so no further supplies are sent or charged. If your next supply has already been charged, we will refund that in full too, as part of a valid claim on your first 90-day supply.